Returns & Exchanges
At Hyperion Tiles, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a straightforward return process for all eligible products within 30 days of delivery.
Request Authorization
Contact our customer support team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Ensure all tiles or products are repacked in their original packaging with sufficient protective material to prevent damage during transit.
Ship the Items
Affix the provided return label to your package and drop it off at an authorized courier location, or arrange for a collection as instructed by our team.
Inspection and Refund
Once our warehouse team inspects the returned goods for resale condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing